The most useful detail is the model printed on the device. Keep the full code, including letters and suffixes, even when the shopping title uses a shorter name.
Where to look
- Device label: check the accessible label on the body or base. Do not open the housing.
- Box and booklet: compare their model codes with the device.
- Order details: use the selected version to help resolve a mismatch, rather than replacing the label information.
Record the brand and model separately. A serial or batch number identifies an individual unit or production run; it may not be the model name.
Similar names can cover different versions
| Example | What to preserve |
|---|---|
| MY135 / MY-135B | Keep the code on your label. A current rechargeable listing does not identify an older purchase. |
| MY-131B / MY-138B | The full digits and suffix matter. Do not choose a guide because the housing or display looks familiar. |
| CN69 | Identify the tabletop device as well as its separate cup and tubing. |
The model directory shows device photographs and distinguishing features. Use those to narrow your search, then confirm the label.
If the label is missing or unreadable
Choose “Not sure” in the support form. Describe the front controls, power connection and any visible lettering. Keep three clear photos for identification: the whole device, its label area and the controls or connection you are asking about.
If the box and device disagree, keep both codes. Identifying the difference is more useful than guessing which one is correct.
Still not sure which model you have?
Include these details with your question:
- Full model code, including the suffix
- Brand printed on the label
- A clear view of the label and device