Refund policy
Last updated: October 6, 2026
This policy covers purchases made directly from kinmilu.com, operated by NOIQUE CO. LLC. For an order placed with another retailer or marketplace, use that seller’s order page and refund process.
Your 30-day request window
You can request a refund within 30 days after your order is delivered. Keep your order confirmation or receipt. An approved refund does not require a physical return.
Which purchases are eligible?
For a change-of-mind request, the item must be unused, in its original condition and packaging, with its included accessories and original labels. Tell us what you would like refunded and provide your order reference so we can review eligibility. These conditions concern our voluntary refund policy; the statutory cancellation rights below take priority where they apply.
If an item is faulty, damaged, incomplete or different from what you ordered, contact us even if you have already opened or used it. The unused condition for change-of-mind requests does not remove your rights concerning faulty or incorrectly supplied goods.
Sale items and gift cards are excluded from standard change-of-mind refunds. This exclusion does not limit remedies for faulty or incorrectly supplied goods or any mandatory consumer rights.
How to request help
- Email info@kinmilu.com or use our support form.
- Include your order number, the item and a short explanation. For a product or delivery problem, include relevant photos of the item and packaging when available.
- We will review the information and confirm the outcome by email. Please keep the item and your order correspondence while we review the request.
Do not include payment card numbers, prescriptions or private medical information in your message.
Approved refunds and timing
We issue approved refunds to the original payment method within 10 business days of approval. For a statutory EU, EEA or UK cancellation, the separate 14-calendar-day deadline below takes priority. We do not wait for a parcel to be returned or inspected before issuing an approved refund, and we do not charge a return-shipping or restocking fee for this process.
Your bank or payment provider may take additional time to show the credit. If it has been more than 15 business days since approval, contact info@kinmilu.com with your order number.
If you would prefer to send an item back
A physical return is optional, not a condition for an approved refund. For an eligible item within the 30-day window, contact us before mailing anything. We provide a prepaid return label to download and print, together with the correct destination and packing instructions, at no cost to you. There is no restocking fee.
Our published business address is for correspondence. Do not use it as a return destination unless our support team specifically instructs you to do so.
Cancellations, exchanges and product issues
Request a cancellation as soon as possible. We cannot guarantee a cancellation once fulfillment has begun. If you want a different item, contact us about an eligible refund first, then place a separate order for the replacement you want. Availability and pricing are confirmed when that new order is placed.
For a warranty question, refer to the documents supplied with your exact purchase and contact us with the order and model details. This policy does not create an additional fixed warranty period.
Your statutory cancellation rights in the EU, EEA and UK
Our voluntary 30-day refund window is additional to your statutory rights. Where EU, EEA or UK distance-selling cancellation rules apply, you can cancel an eligible purchase without giving a reason, including before delivery. Send your cancellation notice within 14 calendar days after the day you, or a person you designate other than the carrier, receive the goods. For goods from one order delivered separately, the period starts after the final item is received. Any longer period required by applicable law remains available.
To cancel, send a clear statement to info@kinmilu.com or to NOIQUE CO. LLC, 1942 Broadway, Ste 314C, Boulder, CO 80302, United States. Include enough information to identify your purchase. You do not need our prior approval or a reason for exercising this right. You may use the cancellation form below, but another clear statement is equally valid.
For a valid statutory cancellation, we reimburse the payments for the cancelled purchase, including the cost of our least expensive standard outbound delivery option. Any extra amount paid for an optional premium delivery service need not be refunded. We use the original payment method, unless you expressly agree otherwise, and charge no refund fee. We make the reimbursement without unnecessary delay and no later than 14 calendar days after we are informed of your cancellation.
Our no-return promise also applies to these cancellations: we do not require you to send the goods back, and we do not delay reimbursement for a return, inspection or internal approval. This 14-calendar-day deadline takes priority over the general 10-business-day processing period above.
The unused-condition, original-packaging and sale-item restrictions for our voluntary policy do not remove a statutory cancellation right. You may inspect goods as permitted by applicable law. Only lawful exceptions to the cancellation right apply. Nothing in this policy limits your separate rights for faulty, damaged, misdescribed or incorrectly supplied goods.
Optional cancellation form
Send this form only if you wish to cancel. A clear cancellation statement by email or letter is also sufficient.
To: NOIQUE CO. LLC, 1942 Broadway, Ste 314C, Boulder, CO 80302, United States; info@kinmilu.com
I/We wish to cancel the purchase of the following goods:
Goods and order reference:
Date ordered / date received:
Consumer name(s):
Consumer address:
Date:
Signature (for a paper notice only):
For delivery questions, see our Shipping policy. Our business contact details are available on the Contact information page.