Shipping policy
Last updated: October 6, 2026
Delivery destinations
Kinmilu ships to the United States and the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom. Enter your complete address at checkout to confirm delivery availability for your location.
Shipping charges
- Nebulizer orders: free shipping to all supported destinations listed above.
- Mask and mouthpiece sets: currently US$9.90 per set. Shipping is free when a set is ordered with any nebulizer, or when you order three or more sets together.
- One or two accessory sets without a nebulizer: a flat US$8.80 shipping charge to all supported destinations.
The same shipping rules apply to the United States and all listed European countries. Review the selected items, shipping charge and any applicable taxes at checkout before you pay.
Processing and transit times
- Order processing: usually 1–2 business days after payment is confirmed.
- Transit after dispatch: approximately 3–12 business days to the United States and all listed European countries.
These are separate periods. Business days exclude weekends and holidays. Delivery windows are estimates rather than guaranteed arrival dates; carrier capacity, customs clearance, weather and other disruptions can affect delivery. If we learn of a material fulfillment delay, we will contact you using your order contact details.
Taxes and import charges
Any taxes or duties collected by Kinmilu are shown at checkout before payment. Where applicable import charges are not collected at checkout, local customs or the carrier may request payment before releasing the parcel. These charges are separate from the shipping fee. Customs clearance can affect the delivery estimate.
Tracking and delivery updates
Your shipment confirmation includes a tracking link. It can take 24–48 hours after a label is created for the carrier’s tracking record to update. Use that link to follow the shipment, or contact us through order support.
Address corrections and cancellation requests
Check your address before submitting an order. To request a correction or cancellation, email info@kinmilu.com promptly with your order number. A change must be confirmed before dispatch and cannot be guaranteed once fulfillment has started. If the parcel is already on its way, we can help you review the available next steps.
Missing, delayed or damaged parcels
If tracking has stopped updating or a parcel is marked delivered but cannot be found, contact us with your order and tracking details. For damage, missing contents or the wrong item, let us know promptly—preferably within seven days of delivery—and include relevant photos of the package and contents when possible. This requested reporting period does not reduce your statutory rights.
Refunds and purchases from other sellers
Our Return and refund policy explains eligibility, optional returns and refund timing. An order placed with another retailer follows that retailer’s delivery and order-support process.
Questions about a Kinmilu order? Email info@kinmilu.com, call +1 669-696-7614, or use our support form.