Do not restart or charge a wet or visibly damaged device to see whether it still works. Keep the device and affected part available for review.
Stop before repeating the problem
Follow the matching guide for safe shutdown and disconnection. Avoid handling wet electrical connections. If the main unit or power connection is wet, leave it out of use while seeking model-specific help.
A photograph of an existing condition is useful. Do not refill, run or reconnect the device just to recreate a leak.
Where did you first notice it?
| Area | What to describe |
|---|---|
| Cup or lid | Where the liquid first appeared and any visible crack or seal issue. |
| External connection | Which two parts meet there and whether either was recently changed. |
| Tubing | Affected section or end connection, for a device supplied with tubing. |
| Body or power connection | Whether moisture, a crack or damage is visible externally. |
Observe accessible surfaces. Do not open the housing or remove pieces that the guide does not identify as user-removable.
Keep the sequence and original parts
Note whether the condition was present on arrival or appeared later. Include any recent assembly, cleaning, storage or component change. Keep packaging when transit damage may be involved.
Do not cover the condition with glue or tape, or discard the affected component before its identity is recorded.
Choose the next request
For damage on arrival, keep the order and seller details. For an identified broken accessory, use parts help. If you do not know which component is involved, describe the location in a device-help request.
Still need help with this issue?
Include these details with your question:
- Model and affected component
- Where the liquid or damage was visible
- When you first noticed it